Getting Started
Why has Unicity moved to Shopify?
We’ve upgraded to Shopify to provide you with a more seamless and secure shopping experience. This new platform supports multiple payment methods and offers better overall support, ensuring your journey to "Feel Great" is smoother than ever.
I don't have a Shopify account yet. What should I do?
You can sign in using your email address. Please note the following:
- If you have a Referral Code: You must enter the code before signing in with your email. This allows you to claim your discount and activates your own referral features.
- If you do not have a Referral Code: You can proceed to sign in and start shopping immediately.
How do I sign in using my Unicity ID?
You can sign in using your email address.
How do I share my own Referral Code?
To access your personal referral code and link, you must have entered a referral code during your initial sign-in process. Once signed in, you can find your code and link under the "Invite" menu.
I have an active monthly subscription on UFeelGreat.com What should I do?
To ensure a smooth transition to our new system, we recommend the following:
- Go to the “Classic UFeelGreat” menu. Login and click the Profile Icon, select Monthly Subscription, and click Cancel Monthly Subscription.
- Then, return to our Ufeelgreat Shopify store, select the products you want, and purchase them as a "Monthly Subscription" to continue receiving your items automatically.
Orders & Payments
What are the available ordering options?
We continue to offer the same flexible options as before:
- One-time Purchase: For a single order whenever you need it.
- Monthly Subscription: For consistent results with the convenience of automatic monthly delivery.
What payment methods are supported?
We support various secure payment options to suit your preference, including:
- Credit Cards
- Google Pay
- Apple Pay
- Shopify Shop Pay
I want to use my e-credit to purchase products. How can I do that?
Currently, e-credit is not yet available for use on the Ufeelgreat Shopify store. We will provide an update as soon as the e-credit system is ready for use. We apologize for any inconvenience caused.
How can I purchase other products besides the Feel Great set?
You can explore our full range of products by clicking [this link] or visiting ushop.unicity.com/newzealand to discover more of our health and wellness solutions.
Managing Your Account
How can I manage my monthly subscription?
You have full control over your subscription. You can Skip, Pause, or Cancel at any time using one of these two methods:
- Method 1: Click "Manage Subscription" on the "Thank You" page immediately after your purchase.
- Method 2: Click the Profile Icon on the top navigation bar, select "Orders," and choose the subscription you wish to manage.
Can I update my personal info or payment methods?
Yes. You can add, delete, or edit your information easily. Simply click the Profile Icon and select the "Profile" menu to manage your details.
How do I update my name or email address?
You can edit your details at any time! Click the Profile Icon on the top bar, select Profile, and click the Pencil Icon in the first section to update your name or email.
How do I change my phone number?
We do not store your phone number as permanent personal data on the Shopify site; it is used specifically for shipping purposes. To update it, click the Profile Icon, select Profile, and click the Pencil Icon in the Address section to edit the phone number for your preferred shipping address.
Returns, Refunds & Support
What should I do if my product is missing, damaged, or has issues?
Our team is here to help! Please contact us with your order details via:
- Email: cs.nz@unicity.com
- Phone: 1-800-428-125
- Hours: Monday – Friday, 11:00 AM – 8:00 PM
I would like to return a product or request a refund. What is the process?
We want you to be satisfied with your experience. For all return and refund inquiries, please reach out to our support team at cs.nz@unicity.com or call 1-800-428-125 during business hours (Monday – Friday, 11:00 AM – 8:00 PM). Our representatives will guide you through the next steps.
What if I have issues or further questions?
Our support team is ready to help! You can reach us via:
- Email: cs.nz@unicity.com
- Phone: 1-800-428-125
- Hours: Monday – Friday, 11:00 AM – 8:00 PM